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INTAKE · TRIAGE · DISPATCH · CLOSE

Work orders that close themselves out.

Submit from your software or forward an email. We triage, schedule with the resident, dispatch, document and close the ticket back into your system with photos and a line-item invoice.

INTAKE TO SCHEDULED< 2 hrsmedian
RESIDENT CONTACT98%within 2 hrs
CLOSED W/ PHOTOS100%every ticket
RE-OPENED1.8%trailing 12 mo
WHAT'S INCLUDED

How we run your queue.

Every step is visible in your portal and synced to your software.
01

Software integrations

Two-way sync with AppFolio, Buildium, Propertyware, Yardi and Rent Manager.
02

Priority triage

Emergency, urgent and routine SLAs set with you and tracked on every ticket.
03

Resident scheduling

We text and call residents, confirm windows and handle reschedules.
04

Approval workflows

Your limits by property or owner; anything above gets a photo quote.
05

Status visibility

Scheduled, en route, on site, complete, with tech name and ETA.
06

Clean close-outs

Photos, notes, materials and a line-item invoice posted back automatically.
SLA TRACKING

Three priorities, one clock on each.

Each work order gets a priority at intake and a visible timer. Misses are flagged to your coordinator before they become your problem.

Compare against in-house maintenance →
  1. 1EmergencyNo heat, no cool, active leaks, hazards.on site < 4 hrs
  2. 2UrgentAppliance down, single-fixture plumbing, lockouts.on site < 24 hrs
  3. 3RoutineCosmetic, minor repairs, preventive work.scheduled < 72 hrs
  4. 4QuotedAbove approval limit; photo quote sent.quote < 24 hrs
  5. 5Close-outPhotos and invoice posted to your system.< 24 hrs after visit
LAST 90 DAYS · ALL MARKETSQueue performanceWork orders1,318Median intake to scheduled1.7 hrsEmergency SLA met99.2%Routine SLA met96.4%
WHO THIS FITSTeams drowning in vendor follow-upPortfolios with strict owner SLAsPMCs using AppFolio, Buildium, Yardi or PropertywareAnyone who wants photos on every closed ticketTalk to our PM team
WORK-ORDER MANAGEMENT Q&A

What PMCs ask us first.

1-844-WEL-DONE
Can residents submit directly to you?

If you want. Many clients route resident maintenance requests straight to our intake line while keeping visibility in their software.

How do approvals work?

You set limits by property or owner. Below the limit we proceed at book price. Above it, you get a photo quote and approve in one click.

Who talks to the resident?

We do, under your brand if you prefer. Scheduling, reminders and follow-ups are all handled.

What if a ticket is re-opened?

We return at no charge under our workmanship warranty and track the re-open rate in your monthly report.

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