Straight answers, before you call.

We have offices in Denver, Houston, Dallas and San Antonio, covering Northern Colorado, Denver Metro, Colorado Springs, North Houston, Houston Metro, Galveston, Dallas, Fort Worth, San Antonio and Corpus Christi. Our national team travels for restoration projects.

HVAC replacement and repair, plumbing, water heaters, electrical, roofing, handyman work and renovation for homes and rental properties.

Yes. We carry the required trade licenses in Colorado and Texas, plus general liability and workers' comp.

Every technician passes a criminal background check and drug screening before their first job.

Our core trades are handled by EMS employees. Specialty work like large roofing crews may use vetted partners supervised by an EMS project manager.

Since 2018. We started in Colorado and now have four regional offices plus a national restoration team.

Yes, including Carrier, Trane, Lennox, Rheem, Goodman, Bosch, Rinnai and more.

Yes. HVAC and plumbing systems we install carry a 10-year warranty, and roofing systems carry a lifetime warranty.

Flat-rate pricing. You see the full price in writing and approve it before any work begins.

There's a diagnostic fee, quoted before we dispatch. You approve the repair price in writing before any work begins.

Yes, for replacements, roofing and remodels. Repairs require a diagnostic visit.

All major credit cards, ACH, checks and financing.

Yes, through Wisetack: 3 to 120 months on projects up to $25,000, with rates based on credit.

No. Pre-qualifying uses a soft credit pull.

After-hours calls carry a dispatch fee, which you hear before we send anyone. Premium members pay no after-hours fees.

Yes. Show us a written quote from any licensed contractor for a comparable system within 90 days of your installation, and we refund the difference plus $100.

Same-day appointments available. Critical calls get a tech on site within 4 hours.

No heat in freezing weather, no cooling in extreme heat, active leaks, sewer backups and electrical hazards.

Yes. A live dispatcher answers at 1-844-WEL-DONE every hour of every day.

We text you the tech's name, photo and ETA before they arrive.

Yes. Booking takes about a minute: tell us what you need and where, and we confirm your time with you.

Reply to your confirmation text or call us. There's no fee to reschedule.

An adult needs to be present for the start and end of the visit, or you can arrange access for property managers and landlords.

Leave the home immediately and call 911 and your gas utility from outside. Call us once the utility has made it safe.

Most furnace and AC replacements run $8,800 to $18,000 depending on home size, efficiency and ductwork.

Most replacements are installed the next day and finished in a single visit.

If it's over 12 years old and the repair costs more than a third of a new system, replacement usually makes more sense.

14 SEER2 meets code. 16 SEER2 is the sweet spot for most homes. 19+ makes sense for large homes or high summer bills.

Modern cold-climate heat pumps work well below 0°F. Many homeowners pair one with a gas furnace backup.

Every 1 to 3 months for standard 1-inch filters, every 6 to 12 months for 4 to 5-inch media filters.

Twice a year: heating in the fall, cooling in the spring.

Usually duct design, a closed damper, poor insulation or an undersized system. A load calculation tells us which.

Yes, for additions, garages, bonus rooms and homes without ductwork.

Many high-efficiency systems qualify for utility rebates. We check what your utility offers and file the paperwork.

Tank units last 8 to 12 years. Tankless units can last 20 years with annual descaling.

Usually, if you plan to stay 5+ years or often run out of hot water.

In most cases, yes. We stock common sizes on our trucks.

Frequent leaks, rusty water, low pressure and old galvanized or polybutylene pipe are the usual signs.

Replacing or lining a sewer pipe through small access points instead of digging a trench across the yard.

Acoustic listening, thermal imaging and pressure testing.

Shut off the main water valve, turn off the water heater, and call us. Active leaks are critical calls.

Yes, plus whole-home filtration and reverse osmosis systems.

If hail or wind caused the damage, often yes. We document the damage and meet your adjuster.

One to two days for most homes, weather permitting.

The highest impact rating available. Many insurers offer discounts for Class 4 roofs.

Dented gutters, bruised shingles and granules in downspouts are common signs. Our inspection is free.

Architectural shingles last 25 to 30 years. Metal roofs can last 50.

Yes, seamless gutters, guards and downspouts.

Not always. We run a load calculation first and often avoid an upgrade.

An overloaded circuit, a short or a ground fault. Repeated tripping should be inspected.

Yes, in every city we serve, where required.

Federal Pacific, Zinsco and some older panels have known failure issues and should be replaced.

Two tune-ups a year, priority scheduling and 15% off repairs. Premium adds no after-hours fees and a yearly plumbing check.

Yes, anytime with 30 days notice.

Yes. The plan stays with the house.

Premium members get $500 toward a new system.

Yes. PMCs, single-family portfolios, multifamily communities, HOAs and restoration GCs.

Yes. We work with AppFolio, Buildium, Rent Manager and others.

Critical calls in 4 hours, urgent in 24, routine within 3 business days. We report compliance monthly.

Yes. Our average turn is 4.4 days from move-out to rent-ready, with photos at every step.

Per-door maintenance programs, contract rates for à la carte work, or fixed-scope pricing for turns and projects.

Most portfolios are fully live within 30 days of kickoff.