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FULL-SERVICE PORTFOLIO MAINTENANCE

Every trade, every door, one vendor.

HVAC, plumbing, electrical, roofing, handyman and turns handled by one accountable team with one coordinator, one portal and one invoice format. You stop managing vendors and start managing outcomes.

AVG CLOSE2.6 d▼ 71% vs. in-house
FIRST-VISIT FIX91%all trades
SLA MET97%trailing 12 mo
TRADES IN-HOUSE6no sub markup
WHAT'S INCLUDED

What a turnkey account covers.

Scoped to your portfolio at onboarding and adjusted quarterly.
01

All six trades

HVAC, plumbing, electrical, roofing, handyman and renovation under one master service agreement.
02

Dedicated coordinator

One person who knows your properties, your approval limits and your residents.
03

24/7 emergency dispatch

Resident calls answered by a live dispatcher with a 4-hour critical response.
04

Photo-documented work

Before, during and after photos on every work order, in your portal within the hour.
05

Pre-approved pricing

A flat-rate book for the 150 most common repairs so nothing waits on a quote.
06

Quarterly business review

Spend, close times and recurring issues by property, with recommendations.
A WORK ORDER, END TO END

From resident request to closed ticket.

Your team submits or forwards the request. Everything after that is us, with status visible in the portal and your software at every step.

Compare against in-house maintenance →
  1. 1IntakeWork order lands by portal, email or integration.< 15 min
  2. 2Triage & schedulePriority set, resident contacted, tech assigned.< 2 hrs
  3. 3On siteTech arrives, photos the issue, confirms scope against your approval limit.same / next day
  4. 4RepairFixed on the first visit 91% of the time with stocked trucks.1 visit
  5. 5Close & invoicePhotos, notes and a line-item invoice posted to your system.< 24 hrs
A TYPICAL ACCOUNT350 doors, Denver Metro, 12 monthsWork orders completed712Average close2.4 daysEmergency calls38 · 100% within 4 hrsCost per door / month$84
WHO THIS FITSPortfolios of 100+ doors that want one vendorTeams spending hours a week chasing vendorsOwners who want spend reporting by propertyManagers growing into new markets we already serveTalk to our PM team
TURNKEY MAINTENANCE Q&A

What PMCs ask us first.

1-844-WEL-DONE
How do you price turnkey maintenance?

Per work order at flat-rate book prices for common repairs, with quoted pricing above your approval limit. No retainers. Volume tiers lower the rate as doors grow.

Do you integrate with our software?

Yes. AppFolio, Buildium, Propertyware, Yardi and Rent Manager, plus email intake for anything else.

What about trades you don't perform?

Pest, landscaping and cleaning are coordinated through vetted partners when you want them, invoiced through us at cost plus a disclosed fee.

How fast can we start?

Most portfolios are live within 30 days: properties loaded, approval limits set, residents notified.

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