What each kind of work carries.
| Work | Labor | Parts |
|---|---|---|
| New furnace, AC or heat pumpDepends on the system you choose. Your signed agreement states the exact terms. | Up to 10 years | Up to 10 years |
| New water heater or plumbing systemDepends on the system you choose. Your signed agreement states the exact terms. | Up to 10 years | Manufacturer's warranty |
| New roofOn roofing systems we install. | Lifetime | Manufacturer's warranty |
| Roof repairs | 2 years | Manufacturer's warranty |
| RenovationWorkmanship on the work we build. | 2 years | Manufacturer's warranty |
| RepairsUnless your agreement says longer. | 1 year | Manufacturer's warranty |
Our promises on every install.
100% Satisfaction Guarantee
If for any reason you are not 100% satisfied with your new system or installation within the first 90 days, we correct the issue to your complete satisfaction. That's it, no fine print.
Warranty Guarantee
Every system comes with the manufacturer's standard warranty, and we add extended labor and parts coverage at no charge to you depending on the system you select. Peace of mind, 100% guaranteed.
Price Match + $100 Guarantee
Show us a written quote from any licensed contractor for a comparable system within 90 days of your installation, and we refund the difference plus $100.
90-Day Performance Guarantee
If the system does not heat or cool your home to the unit's specifications within the first 90 days after installation, we repair or replace it at no charge to you.
Registered for you.
We register your equipment with the manufacturer for you, so its parts warranty starts on day one. Manufacturer warranties are governed by the manufacturer's terms.
What a warranty leaves out.
- Damage from accidents, misuse, floods, fire, lightning or freezing
- Work done on the system by anyone other than EMS
- Filters, batteries and other parts that wear out with normal use
- Problems caused by skipped maintenance the manufacturer requires
No paperwork. No cost for covered work.
- 1Call 1-844-WEL-DONE or book online, and say it is a warranty visit.
- 2Give us the address, or the date of the work. We find your agreement.
- 3We confirm the coverage before any work. Covered work costs you nothing.
Warranty questions.
How long is the warranty on a new system?
New furnace, AC or heat pump: up to 10 years on labor and up to 10 years on parts. Depends on the system you choose. Your signed agreement states the exact terms.
Where are my exact terms?
On the agreement you sign before the work starts. It names the warranty for the option you chose, and we keep a copy, so you never need to find yours.
Are repairs covered?
Yes, 1 year on labor and manufacturer's warranty on parts. Unless your agreement says longer.
Do I need to register my equipment?
We register your equipment with the manufacturer for you, so its parts warranty starts on day one. Manufacturer warranties are governed by the manufacturer's terms.
What does a warranty visit cost?
Nothing for covered work. We confirm the coverage before we start, and tell you up front if anything is not covered.