EMERGENCY SERVICE
What counts as an emergency.
01No heatFreezing weather, or anyone vulnerable in the home.Schedule →02No coolingExtreme heat days, especially with elderly residents or infants.Schedule →03Burst pipes & active leaksWater where it shouldn't be, right now.Schedule →04Sewer backupsSewage coming up through drains or toilets.Schedule →05Electrical hazardsSparking, burning smells or a panel that's hot to the touch.Schedule →06Storm & roof leaksEmergency tarping and water extraction after a storm.Schedule →
WHILE YOU WAIT
What to do until we arrive.
Shut off the main water valveTurn off the breaker for the affected circuitSmell gas? Leave and call 911 and your gas utilityMove valuables away from leaksPhotograph the damage for insuranceKeep pets away from the work area
Have a tech take a lookHOW IT WORKS
From first call to final photo.
01Book in a minuteOnline or by phone, 24/7. Same-day appointments available.
02Meet your techYou get their name, photo and ETA by text before they arrive.
03Approve a flat priceWe diagnose, then show you the price in writing before any work starts.
04Photos of the workBefore and after photos land in your inbox before we leave the driveway.
EMERGENCY SERVICE Q&A
Straight answers before you call.
Can't find yours? Our full Q&A covers 60+ topics, or talk to a real person 24/7.
Do you really answer 24/7?
Yes. A live dispatcher answers at 1-844-WEL-DONE every hour of every day, including holidays.
Do emergency calls cost more?
After-hours calls carry a dispatch fee, which you'll hear before we send anyone. Members pay no overtime fees.
What happens after I call?
We triage the problem, dispatch the nearest tech and text you their name, photo and ETA.
What if you can't fix it tonight?
We make it safe and stop the damage, then schedule the permanent repair at the earliest time that works for you.